Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also exchange products that came different from the one ordered by the client.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:
If you have exceeded the 7 working days and the product presents some vice or defect, contact us, informing the order number, the product to be returned and the defect.
As soon as we receive your e-mail we will send your request to our quality department for verification. This sector's authorization will be necessary for a possible exchange to be made. Once the analysis is done, we will contact you again with our opinion and if an exchange is necessary.
The deadline for an exchange to be requested for this reason is 30 days after receipt of the product.
Attention, we will not make exchanges or refunds after this period.
- Your complaint will be analyzed within a maximum of 7 working days and, if the problem is confirmed, we will contact you via e-mail and you will be able to choose one of the following alternatives:
- Receive a new product equal to the one ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use for future purchases.
According to the CDC (Consumer Defense Code), the request for cancellation of online purchases must be made within 7 working days after the date of receipt.
In the case of products returned without prior notification, after the deadline, with missing or divergent items, without the label or invoice, they will be sent back to the customer.
The same applies to exchanges that are not approved after analysis of the products by our quality department. They will be sent back to the customer collect and the freight for this reshipment must be paid by the customer.
Attention: Lavince is not responsible for freight charges for returns followed by refunds, chargebacks or exchanges for other products, this expense is the responsibility of the customer.